We're hiring · Online Support Partners
Build a career as an Online Support Partner with Novaantra Group.
Remote-first roles supporting our customers across BAPOne, Indxmail, StayGo, Delvito and the wider Novaantra portfolio — from Lusaka and Lagos to Dubai, Kuala Lumpur and Colombo.
The role
What an Online Support Partner does
Online Support Partners are the human face of Novaantra to thousands of customers. You'll resolve queries, guide users through our products, and turn everyday interactions into long-term relationships — all from the comfort of your home.
- Respond to customer queries across chat, email, social and voice.
- Diagnose issues, share fixes, and escalate when needed.
- Document each interaction in our CRM and knowledge base.
- Spot patterns and share product feedback with our teams.
- Champion the Novaantra brand — be helpful, honest and human.
What we look for
Requirements
- Strong written & spoken English (additional regional language is a plus).
- Reliable internet connection (min. 10 Mbps) and a quiet workspace.
- Personal laptop and headset to start (we top up with a stipend).
- Customer-first mindset — patient, clear, calm under pressure.
- Comfortable with helpdesk, chat and CRM tools (we train you on ours).
- Available for at least 30 hours/week within an agreed shift window.
Why join
Perks & benefits
Work from anywhere
Fully remote across 14+ countries.
Flexible shifts
Pick the timezone window that fits your life.
Paid training
Onboarding, product certifications & coaching.
Internet stipend
Monthly allowance for connectivity & equipment.
Career growth
Move into team lead, QA, ops or product roles.
Inclusive culture
One team across Africa, Middle East & Asia.
Open positions
Online Support Partner roles
All roles are remote. Apply once — we'll match you to the right team based on your skills, region and availability.
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Global
First line of support for BAPOne, Indxmail, StayGo and Delvito customers across chat, email and voice.
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Support enterprise sales motions across the Gulf — qualifying leads, demos, account onboarding.
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South Asia
Back-office operations, data hygiene, billing support and partner coordination across markets.
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Tell us about you
Submit your details and our People team will reach out within 5 working days.